About this role
Director of Technical Support at TextUs. Location: Denver or United States. Role: leading support, managing escalations, driving resolution Requirements: 5+ years leading technical support teams, experience with messaging/telephony carriers (Bandwidth, Twilio), SaaS support, SLA/metrics ownership (CSAT, NPS), cross-functional leadership, and an AI-first operational approach. Category: Customer Service Seniority: Senior Level Tools: Bandwidth, Twilio, Intercom Commitment: Full Time Workplace: Hybrid Languages: English