About this role
Remote Customer Success Specialist at Think Academy US. Location: San Jose, California, United States. Role: serving parents, resolving issues, documenting issues Requirements: Fluency in Mandarin and proficiency in English required; customer service or education support experience preferred; tech-savvy, strong problem-solving, communication, and organizational skills; availability for given shifts and weekend coverage. Category: Customer Service Seniority: Entry Level Tools: WeChat Commitment: Full Time, Contract Workplace: Remote Languages: Chinese, English