About this role
Customer Experience Specialist II at Integrated Specialty Coverages, LLC. Location: Georgia or Ohio or Pennsylvania or Tennessee or Texas. Role: responding inquiries, resolving issues, mentoring hires Requirements: 2+ years customer service/call center experience; ability to resolve complex inquiries and meet quality/productivity/CSAT targets; working knowledge of ticket systems (Zendesk, Intercom, ServiceNow); remote workspace with ≥25/10 Mbps; high school diploma; must reside in GA, OH, PA, TN, or TX. Category: Customer Service Seniority: Entry Level Tools: Zendesk, Intercom, ServiceNow Commitment: Full Time Workplace: Remote Languages: English