About this role
Sr. Director, Support Intelligence & Transformation at Everbridge. Location: United States. Role: driving transformation, operationalizing telemetry, leading teams Requirements: 7+ years in technical support or support operations leadership; experience with operational transformation in SaaS; expertise in AI-enabled workflows, telemetry, automation, escalation governance, and cross-functional partnership. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Remote Languages: English