About this role
Sr. SME, Operations at Cnx. Location: Gurgaon, Haryana, India. Role: providing support, coaching agents, resolving queries Requirements: Provide floor support, coaching and feedback to agents; handle escalations and complex queries; BPO chat/voice/email experience and strong English communication and problem-solving skills. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: English