About this role
Senior Executive - Call Center at John Keells Holdings Plc. Location: Colombo, Western Province, Sri Lanka. Role: managing operations, handling escalations, coaching associates Requirements: Bachelor's degree, minimum 3 years managing inbound/outbound call centers, proficiency with Microsoft Office, excellent communication and presentation skills, ability to work under pressure and in teams. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office Commitment: Full Time Workplace: Onsite Languages: English