About this role
Manager, Technical Services (IT Support) at Roku. Location: Cambridge, United Kingdom. Role: leading team, owning support, managing vendors Requirements: 8+ years in IT support with 4+ years managing distributed teams; hands-on endpoint and identity experience across Windows, macOS, Linux; experience with Intune, JAMF, Azure AD, Microsoft 365, Jira Service Management; SLA and metrics-driven support; strong communication. Category: Information Technology Seniority: Senior Level Tools: Jira Service Management, Intune, JAMF, Microsoft Entra ID, Azure AD, Microsoft 365, Meraki, Tailscale, Umbrella, Zoom Rooms Commitment: Full Time Workplace: Hybrid Languages: English