About this role
Customer Support Lead at NC America. Location: Irvine, California, United States. Role: managing vendors, overseeing operations, handling escalations Requirements: 5+ years in customer support operations for live-service games; vendor management, SLA/KPI ownership, knowledge base development, data literacy, and strong written/verbal communication. Category: Customer Service Seniority: Senior Level Tools: Zendesk, Salesforce Service Cloud, Freshdesk Commitment: Full Time Workplace: Onsite Languages: English