About this role
Product Support Specialist at Joblogic. Location: Lahore, Punjab, Pakistan. Role: troubleshooting issues, managing escalations, tracking incidents Requirements: 2+ years supporting software customers using ticketing, screen-sharing and live chat; strong verbal/written English, MS Office, ability to troubleshoot and de-escalate technical/non-technical issues; willingness to work rotational shifts. Category: Customer Service Seniority: Entry Level Tools: Zendesk, Oracle, Salesforce, Tracker, Zoom, AnyDesk, Teams, LogMeIn, Intercom, Jira, SQL, Microsoft Excel, Microsoft Word, Microsoft PowerPoint Commitment: Full Time Workplace: Onsite Languages: English