About this role
Contractor Management Specialist
Healthcare Support Team Remote | Full-Time | Non-Exempt
At TNAA and TotalMed, we know that the experience doesn't stop once a healthcare professional accepts an assignment—it truly begins. As a Contractor Management Specialist, you'll serve as a trusted point of contact for our clinicians throughout their travel assignment, ensuring they feel supported, informed, and valued every step of the way.
If you're passionate about building relationships, solving problems, and creating an exceptional customer experience in a fast-paced environment, we'd love to meet you.
What You'll Do
As a Contractor Management Specialist, you will partner with healthcare professionals during their assignments to deliver exceptional service while helping improve contractor engagement and retention.
Responsibilities include:
• Build strong, lasting relationships with healthcare professionals throughout their assignments.
• Serve as the primary point of contact for contractor questions, concerns, and support needs.
• Conduct proactive check-in calls to ensure a positive contractor experience.
• Coordinate onboarding activities and assist with assignment transitions.
• Extend offers and guide contractors through pre-start processes.
• Collaborate with Account Management, Recruiting, Credentialing, Payroll, and other internal partners to resolve issues quickly.
• Accurately document contractor interactions and follow-up activities within the ATS/CRM.
• Identify opportunities to improve contractor satisfaction and retention.
• Maintain a high level of professionalism, empathy, and responsiveness in every interaction.
• Meet established productivity, quality, and customer experience expectations.
What Makes You Successful
We're looking for someone who is:
• Passionate about delivering outstanding customer service.
• An excellent communicator, both verbally and in writing.
• Naturally relationship-focused and enjoys helping others.
• Organized with strong attention to detail.
• Comfortable managing multiple priorities in a fast-paced environment.
• Resourceful, proactive, and able to solve problems independently.
• Collaborative and enjoys working across multiple teams.
• Comfortable learning new technology and systems.
Qualifications
Required
• High school diploma or equivalent
• Minimum of one year of customer service or relationship management experience
• Strong verbal and written communication skills
Preferred
• Experience supporting healthcare professionals, staffing, recruiting, or account management
• Experience working within an Applicant Tracking System (ATS) or CRM
• Experience in a metrics-driven or service-oriented environment
Why You'll Love Working Here
At TNAA and TotalMed, we believe great people deserve a great workplace. We invest in our employees by providing:
• Competitive compensation
• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and holidays
• Career growth and development opportunities
• Collaborative and supportive team environment
• Remote work flexibility
Our Core Values
Every decision we make is guided by our Core Values:
• Own Your Relationships
• Own the Outcome
• Obsess Over the Experience
• Act with Integrity & Respect
If these values resonate with you and you're excited about helping healthcare professionals succeed while delivering an exceptional experience, we'd love to hear from you.
Comp & Benefit
$23-25/hourly base pay; final offer will vary based on experience
Benefits (Start Day 1!)
• Medical, Dental, Vision, Life, and Long-Term Disability
• Short-Term Disability, Accident, Critical Illness
• Legal Assistance, Identity Protection, Pet Coverage
• Retirement Plan with Employer Match
• Generous vacation plan + 8.5 paid holidays