About this role
The Pre-Services Representative (PSR) manages all pre-operative administrative tasks for scheduled procedures at the Ambulatory Surgery Center (ASC). This includes verifying insurance eligibility, securing required pre-authorizations, and ensuring accurate entry of patient demographics and insurance details for proper billing. The PSR communicates with patients to explain financial responsibilities and provides Good Faith Estimates in compliance with the No Surprises Act. They coordinate with physician offices and ASC administration to resolve any pending or low-reimbursement cases before the date of service. The PSR also documents all actions in the billing system and collects co-pays, deductibles, and other payments prior to or at the time of service.