About this role
Under the direction of the Member Experience Manager I, II, or III, the Member Experience Supervisor I is responsible for supporting and leading daily branch operations to ensure accurate, efficient, and high-quality service for members. This role focuses on operational excellence—teller and platform accuracy, product knowledge, compliance with policies and procedures, and consistent execution of branch standards. Supervisor I plays a key role in training and coaching frontline employees on operational processes and in ensuring that employees are consistently entering, documenting, and following through on referrals correctly and completely.