About this role
Under the direction of the Member Contact Center Supervisor, the Universal Member Contact Center Representative I is responsible for delivering exceptional customer service to our members while conducting transactions and achieving service goals. The Representative establishes and maintains loan and deposit account relationships by supporting members with various communication channels, including phone, email, ITM, secure messages and chat. This role involves addressing inquiries, resolving issues, and providing information about our products and services. The representative must maintain a high level of professionalism to ensure member satisfaction.