About this role
R.J. Corman's My Old Kentucky Dinner Train is currently seeking a Reservationist to join our team in Bardstown, KY.
Responsibilities:
• Serves as customer service for call-ins requesting to book or needing information.
• Review upcoming excursion availability and special requests.
• Assist with building seating chart for excursions.
• Complete the seating chart for each excursion taking into account customer requests, customers needing boarding assistance, groups, number of customers per wait staff, add on purchases, special occasion celebrations, etc.
• Assists with handling the tickets at the depot for arriving guests, making boarding announcements, charging walk-ons at the depot, notifying the kitchen of changes & additions, checking depot for readiness before guests arrive, turning on the depot music, cleaning up depot after guests board, etc.
• Receive, charge, package and ship orders for Golden Spike Dressing and for other gift shop sales such as model train sales. Maintain a file of filled orders by order date.
• Work with Group Sales & Guest Relations Manager on all aspects of group sales including greeting buses, reviewing spreadsheets, sending information to groups, etc.
• Attend weekly & monthly staff meetings to discuss safety, upcoming events & service issues.
• Keep management informed of customer requests for additional unscheduled runs & any other customer requests that we could work to fill.
• Make customer satisfaction your highest priority.
• Perform other duties as assigned.
Specialized or Technical Knowledge, or Education and Experience:
• Experience in event planning, ticketing, or excursion operations preferred.
• Knowledge of customer service and hospitality best practices.
• Ability to work collaboratively with operations, food service, and guest relations teams.
• Experience with retail sales, order fulfillment, or gift shop operations preferred.
• Previous customer service, reservations, hospitality, tourism, or guest relations experience preferred.
• Experience handling telephone inquiries and booking reservations.
• Proficient with computer systems, reservation software, and Microsoft Office applications.
• Experience processing payments and handling cash and credit card transactions.
• Strong organizational skills with the ability to manage multiple tasks and customer requests simultaneously.
• Excellent verbal and written communication skills.
• Ability to maintain accurate records and documentation.
• Experience coordinating groups, events, or special accommodations preferred.
• Strong attention to detail when managing seating assignments, customer requests, and reservations.
• Ability to provide professional and courteous customer service in a fast-paced environment.
• High school diploma or equivalent preferred.
Physical Requirements:
• Traveling and working on a moving train.
• Limited lifting, up to 50 pounds for movement of supplies and equipment.
• Hand and finger dexterity for use of keyboard skills.
• Ability to use telephonic equipment in course of work.
Environmental Conditions:
• Performs duties on moving train and administrative office.
• Position will require irregular hours including nights, weekends and Holidays.
• Must be able to balance and prioritize demands from a variety of sources, both internal and external.
Benefits: R.J. Corman Railroad Group, LLC is committed to providing its employees and their families with quality benefits. R.J. Corman offers the following benefits:
Full-Time Team Members:
• Immediate Eligibility Starting Day One of Employment:
• Medical, Dental, Vision Insurance
• PTO (Paid Time Off) Accrual
• 8 Paid Holidays Per Year
• Veteran's Day is a Paid Holiday for US Veterans
• Voluntary Supplemental Life Insurance
• Voluntary Short and Long-Term Disability
• Voluntary Accident Insurance
• FSA and HSA Options
• 401K Employer Match
• Paid Maternity Leave
• Group Life Insurance
All Team Members:
• 401K Retirement Savings Plan
• Referral Bonuses
• Employee Discounts from Various Suppliers
• Employee Assistance Program
• Annual Boot Voucher
• Company Provided PPE
• Prescription Safety Glasses Allowance
R. J. Corman Railroad is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug-free workplace. R. J. Corman performs pre-employment criminal background checks and substance abuse testing, which includes a urine drug test to detect the presence of illegal drugs. We appreciate your cooperation in keeping R. J. Corman a safe and drug-free company.