About this role
The Operations Specialist provides operational support for Client Banking through the timely and accurate processing of account and transaction-related activities. This role performs a variety of operational support functions, including daily report review, customer account maintenance, exception item processing, quality control review, and operational servicing requests. The Operations Specialist partners closely with Branch Banking, Client Banking, Deposit Operations, and other internal teams to ensure operational accuracy, regulatory compliance, and exceptional client service while meeting established service level agreements and departmental deadlines.