About this role
We are looking for an ambitious and commercially minded CRM & Loyalty Manager to build and own an innovative, best-in-class CRM programme across UK & EU markets. This is a high-impact role for someone passionate about the full customer lifecycle, from acquisition through to long-term retention, with a particular focus on driving revenue through email and SMS and spearheading the development of our international loyalty programme. You will bring hands-on expertise in Klaviyo and loyalty platforms, a data-driven mindset, and the creative instinct to craft campaigns that truly resonate with beaut