About this role
We are currently seeking a Mortgage Specialist to join our Member Solutions team. In this position, you'll be responsible for contacting members with delinquent mortgage and Business Banking accounts via phone, email, text, and mail, while leveraging skip tracing skills to locate members and collateral. Negotiates and collects appropriate payments to resolve account delinquency. Serves as the credit union's subject matter expert on delinquent mortgage and Business Banking accounts. Ensures strict adherence to mortgage collections procedures to uphold legal compliance and mitigate risk for the credit union.