About this role
This position supports department objectives by managing staff and planning, directing, and evaluating departmental activities. The role includes technical, administrative, and supervisory duties across human resources, training, quality assurance, research, operations support, and special projects. It focuses on process improvement, standardizing workflows, production, allied agency relationships, and continuous improvement. As part of the leadership team, this position participates in strategic planning, policy development, and resource optimization to support high-quality EMS delivery. The role ensures customer satisfaction, fosters community relations, and balances employee well-being, patient care, and financial stability while supervising professional and supervisory staff.