About this role
Lutheran Social Service MN is a dynamic social service organization serving children, youth and families, people with disabilities, older adults, and military veterans. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that challenge, energize and reward employees. Consider joining us!
Energy Assistance Program (EAP) Specialists process client applications; provide in-person client assistance, as well as community outreach; and are responsible for completing data entry in a fast-paced environment. EAP Specialists are responsible for following Energy Assistance Program guidelines, rules, and regulations. This position requires professionalism, accountability, and a willingness to work with a diverse population, along with a driving desire to make a difference in the lives of low-income families and individuals throughout Crow Wing County.
Job Requirements:
• Two years' experience in customer service or in a fast-paced office environment
• Proficient in Microsoft Office programs (Word, Excel, Outlook) and Adobe
• Experience with scanning documents, or demonstrated ability to quickly learn new software
• Organizational skills and an ability to handle multiple tasks
• Strong attention to detail and ability to complete tasks accurately and thoroughly
• Self-motivated, confident individual with the ability to work both independently and as part of a team
• Strong communication skills, both verbal and written
Job Duties (Not all inclusive):
These examples do not include all possible tasks in this work and do not limit the assignment of related tasks.
• Assess client needs and gather information needed to determine program eligibility
• Retrieve online applications submitted in eHEAT system
• Scan applications received at site locations.
• Complete accurate data entry-including inputting household information and application data (text-based and numerical) from documents into eHEAT system.
• Respond to heating emergencies within Department of Commerce timelines
• Coordinate with energy vendors, place emergency guarantees and complete follow up activity
• Answer client requests and questions via phone, email, and in person
• Be knowledgeable of community resources; collaborate with staff and external sources of services
• Attend and participate in meetings, conferences, and community outreach events as requested
• Other duties as assigned