About this role
The Director will manage a team of Engineers and Technicians responsible for maintaining a 99.99% uptime for data center and cloud infrastructure and related IT business services. The Director will be responsible for maintaining, monitoring, configuring, and supporting all US infrastructure. The Director will be the escalation point internal customer and break/fix issues, with ultimate responsibility for incident tracking, resolution, and reporting. The Director will be responsible for continuous platform improvements through the introduction of technologies that achieve a positive ROI and/or an improvement to the customer experience.