About this role
The Reservation Sales Representative position bridges the gap between guest expectations and operational execution for Dolly Parton’s SongTeller Hotel featuring 245 rooms, two F&B Entertainment venues, a market, and Dolly Parton’s Museum, ensuring a seamless and personalized booking experience that sets the tone for a memorable stay. Beyond simply taking reservations, the representative is a skilled communicator and salesperson - able to anticipate guest needs, promote the value of a SongTeller Hotel stay, and maximize revenue through strategic upselling and accurate booking practices. As a brand ambassador, the Reservations Sales Representative is essential to delivering selling and service excellence.