About this role
Supervisor Customer Operations Summary A Customer Operations Supervisor is a working supervisor responsible for managing operational support to our customer-facing reps, including but not limited to customer updates, load building, POD retrieval, and appointment setting through the supervision and development of a team of Customer Operations Reps. Job Duties * See disclaimer 1 and 2 at the end of this Job Description. Primary Duties • Commit to effective execution and outstanding customer service and hold that accountability with your team. Ensure adherence to the department SOPs, customer operational requirements for the team's ass