About this role
The Customer Service Manager leads a team of Customer Service Specialists, ensuring exceptional service and for Yearbook customers. This role acts as the key link between customer needs and production capabilities to deliver a positive customer experience and successful project outcomes. Responsibilities include coaching and developing team members, supporting performance management, improving customer service processes, and collaborating with sales and production teams. The Customer Service Manager also supports Direct Yearbook sales initiatives and helps drive continuous improvement across service and operational functions.