About this role
Under the direction of the Clinical Training Manager, collaborates with Operations and Revenue departments to determine training needs and assists in development of training materials and programs based on knowledge of clinic operations, revenue cycle processes, referrals, customer service and changes in procedures or services. Responsible for the day-to-day supervision of assigned patient services staff. Coordinates and implements learning classes and activities. Creates and maintains front office, patient services and referrals end-user training documentation and performs training audits. Helps to identify and develop best practices to ensure CommuniCare continues to grow and retain patients and staff.