About this role
Senior Quality Manager is responsible for ensuring consistent quality across Processes/Branches/Programs/Customers by developing and implementing solid & standardized practices and systems, validating those processes, and maintaining core KPIs. The person in this role is also responsible for identifying and driving operational process and improvements by resolving complex issues. This position will also be responsible for measuring and driving the performance of the customer program, including key performance metrics, production, quality, and customer communication, including formal presentations that speak to process improvements and over all operational efficiency.