About this role
What You'll Do
• Investigate customer complaints, product quality concerns, and internal nonconformances.
• Analyze quality data to identify trends, recurring issues, and opportunities for improvement.
• Support root-cause analysis and corrective actions.
• Track corrective actions through completion and help verify their effectiveness.
• Work with Purchasing and suppliers to resolve supplier-related quality issues.
• Review product specifications, drawings, certificates, inspection reports, and customer requirements.
• Assist with product inspections and use measurement tools such as calipers, micrometers, and gauges.
• Support verification of fastener dimensions, threads, materials, finishes/coatings, and other product requirements.
• Review Certificates of Conformance, material certifications, test reports, and other quality documentation.
• Develop and maintain quality metrics, reports, and dashboards.
• Partner with Quality, Operations, Purchasing, Sales, Customer Service, and Supply Chain to resolve issues quickly and effectively.
• Recommend practical improvements that reduce defects, returns, rework, and repeat customer complaints.
What We're Looking For
Required Qualifications
• 2+ years of experience in quality, manufacturing, distribution, engineering support, supply chain, or a related environment.
• Strong analytical and problem-solving skills.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Excel and other Microsoft Office applications.
• Ability to communicate effectively with customers, suppliers, and internal teams.
• Ability to manage multiple priorities in a fast-paced environment.