About this role
Join the vibrant team at Del Webb at Grande Dunes, a premier active adult resort-style community in beautiful Myrtle Beach, South Carolina! In this role, you'll support the Community Manager by delivering outstanding customer service, assisting homeowners with CC&R compliance, coordinating with vendors and board members, conducting community inspections, and helping manage architectural reviews, records, communications, and daily operations to keep the community running smoothly and efficiently.
Position Summary:
Primarily responsible for assisting Community Manager(s) by providing effective customer service to onsite homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R's) and management contracts.
Position Responsibilities:
• Provides administrative support and other tasks as directed to Community Manager.
• Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws.
• Develops a working relationship with community board members and various committees.
• Assists with community inspections of common areas according to AAM's management contract.
• Communicates with homeowners concerning compliance with CC&R's.
• Oversees the preparation of all compliance notices, fine notices and all related compliance issues as well as landscape and architectural submittals.
• Conducts routine property tours/inspections of all lots in the Community to ensure compliance with Association CC&Rs.
• Develops and utilizes a computer software tracking system (VMS) that ensures timely implementation of compliance.
• Monitors software database to uphold guideline standards.
• Assists in reviewing bid proposals with Manager and provide excel spreadsheet summary.
• Maintains accurate and current association records, calendars and website.
• Meeting Minute Taker for all Open and Executive Board Meetings.
• Maintains strict adherence to community and company deadlines.
• Works with support staff and/or Community Manager to update community disclosure packages, oversee preparation of Orientation binders and provides Orientations with new Homeowners.
• Work with support staff and/or Community manager regarding Resident Concern Process.
• Performs other duties as directed.
Knowledge, Skills & Abilities:
• Ability to multitask and prepare and process large amounts of administrative items while being detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work professionally, positively and effectively with homeowners and staff at all levels.
• Excellent customer service skills.
• Strong computer software and internet proficiency.
• Excellent interpersonal skills: positive written and verbal communication abilities.
• Proven customer service experience, with a strong emphasis on problem resolution.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to interpret, evaluate and explain governing documents (CC&R's) to homeowners, board members and staff members.
Physical Demands & Work Environment:
• Sitting in an office setting utilizing a computer and other office equipment.
• May be required to lift boxes, fill paper trays, and other minor physical tasks.
• May be required to set up and take down chairs and tables.
• Walking/Driving throughout community as needed for inspections and other property needs as designated.
• Sitting and standing for moderate periods of time.