About this role
We are seeking a visionary and execution-focused Horizontal Solutions APAC GTM Strategic Leader to drive transformative growth across our Horizontal Solutions portfolio. This senior executive will blend strategic acumen with deep operational and practitioner experience, serving as a strategic advisor to our most senior customers and internal stakeholders including the COO and President of APAC. The ideal candidate is a proven operator with a strong bias for action, a track record of CXO-level engagement, and the ability to translate strategy into scalable, customer-centric programs and frameworks. The candidate will sit on the APAC president's leadership team.
Key Responsibilities
Define and lead the APAC GTM strategy and program execution across Horizontal Solutions, aligning with corporate objectives and market dynamicsPartner within the Horizontal Solutions GTM team, marketing, field enablement, partner organization, and customer success to ensure cohesive program execution and value deliveryDevelop strategic frameworks and programs that enable field teams to build executive-level relationships with strategic customersChampion customer-centricity across the organization, ensuring feedback loops inform product and GTM decisionsDesign and orchestrate cross-functional GTM programs and motions, including launch planning, enablement frameworks, and performance measurement systemsEstablish and optimize operating models, governance frameworks, and KPIs to ensure accountability and impactStay ahead of market trends, competitive shifts, and emerging technologies to inform GTM strategy and positioningRepresent the company at industry events, panels, and executive forumsLead and mentor a high-performing team of GTM strategists, program managers, and practitionersFoster a culture of innovation, collaboration, and continuous improvement 12+ years of experience in GTM strategy, program management, business operations, or customer success, with at least 5 years in a senior leadership roleProven track record of designing and executing strategic programs and operational frameworks in complex, matrixed environmentsDeep experience developing strategies for CXO-level engagement and influencing executive decision-making processesStrong analytical, communication, and storytelling skillsExperience in SaaS, cloud, or enterprise technology preferredMBA or equivalent advanced degree is a plusWhat We Offer
Executive-level visibility and strategic impactA dynamic, collaborative environment with top-tier talentCompetitive compensation and benefitsOpportunities for growth and leadership across the organization Work Personas
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Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
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