About this role
Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.
The Opportunity:
We are seeking a highly experienced Staff Software Engineer and Platform Solution Architect with 8+ years of hands-on experience in Python, C#, and Full Stack Development, with secondary expertise in ServiceNow platform development.
This hybrid role blends core software engineering excellence with ServiceNow platform development and integration, supporting Visa’s SaaS-driven, enterprise-scale technology landscape. The ideal candidate is a versatile technologist who enjoys working across multiple platforms, adapting to new tools and frameworks, and contributing to high-performance, secure, and scalable solutions in and around the ServiceNow ecosystem.
Essential Functions:
Design, develop, and maintain enterprise-grade SaaS applications using Python, C#, JavaScript, and modern full stack technologiesLead the architecture, design, and hands-on development of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom applicationsDevelop, customize, and enhance ServiceNow applications, workflows, and platform capabilities across ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom applicationsTranslate business and technical requirements into scalable, secure, and high-performing solutions, collaborating with product owners, architects, and business stakeholdersBuild and maintain integrations between ServiceNow and external systems using REST/SOAP APIs, MID Servers, and supporting technologiesApply strong software engineering principles to ServiceNow development, ensuring upgrade-safe, maintainable, and performant solutionsPerform code reviews, design reviews, and technical mentoring to ensure quality and adherence to platform and enterprise standardsTroubleshoot complex system issues, conduct root cause analysis, and implement sustainable fixesEnsure security, compliance, and governance by following platform best practices related to roles, ACLs, data access, and regulatory requirementsCreate and maintain technical documentation, including architecture diagrams, interface specifications, and configuration guidesStay current with ServiceNow releases, SaaS platform innovations, and modern development practices, proactively recommending improvementsParticipate in Agile/Scrum ceremonies, project planning, and cross-functional collaborationDemonstrate flexibility and willingness to learn and work on technologies beyond ServiceNow as business needs evolveThis is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
The Skills You Bring:
6 - 9years of professional software development experience (Strong coding experience in Python / C# is a must).Full-Stack Mindset: Strong proficiency in JavaScript with hands-on full-stack development experience, complemented by familiarity with Python, C#, or other modern programming languages. Architectural Depth: Good knowledge of ServiceNow platform architecture, security models, performance tuning, and data modeling.Expertise: Strong experience in working on cloud-native, SaaS-based applicationsStrong proficiency: RESTful APIs, SQL and NoSQL DatabasesCertified Professional: Good to have ServiceNow CSA and CIS (ITSM, ITOM, HRSD, etc.) required; CAD or CTA certifications are strong pluses.Platform Mastery: Deep hands-on expertise with JavaScript, Glide API, Flow Designer, UI Policies, Business Rules, Script Includes, Client Scripts, Integration, and MID Server configuration.Implementation Leader: Proven experience delivering end-to-end ServiceNow implementations, upgrades, and integrations with enterprise systems such as SAP, Workday, Oracle, and custom APIs.Requirements & Solutioning: Demonstrated ability to lead workshops, gather requirements, and architect scalable, robust ServiceNow solutions.Problem Solver: Strong analytical thinking and decision-making skills, with the ability to take on new challenges and develop practical, efficient solutions.Cross-Functional Communicator: Excellent communication and collaboration skills, with the ability to work effectively in a global, cross-functional environment.Agile Practitioner: Familiarity with Agile/Scrum methodologies and modern project management practices.Business Savvy: Experience with client contract management and vendor coordination is a plus.Versatile Learner: Knowledge of additional scripting and programming languages or development frameworks, bringing added adaptability and value. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.