About this role
This is an individual contributor role responsible for managing low to high complexity client technical integration projects for Visa clients, including issuers, acquirers, processors, merchants, and payment service providers. Working closely with Client Success, client project teams, and internal stakeholders, the role provides end-to-end project management and technical consulting support from early solutioning and pre-sales through to implementation, go-live, and transition into business as usual.
As a trusted client advocate, you will enable the efficient technical activation and adoption of Visa products to help accelerate client ROI. The role requires a hands-on, consultative approach, using independent judgment to resolve issues, make recommendations, and establish practical solutions with both internal and external stakeholders.
Key responsibilities
Deliver integration services for Visa clients across the EU region, ensuring scope, expectations, timelines, and budgets are met or exceededManage end-to-end client integration projects, coordinating directly with clients to understand requirements, drive delivery, and escalate where neededAct as a subject matter expert in pre-sales and solutioning discussions, supporting client-facing conversations on implementations, integrations, conversion methodology, solution validation, and ongoing Visa Solutions supportWork with clients to design and implement technical acceptance solutions, using Visa product capabilities to meet business requirementsDeliver product overviews, integration workshops, and training sessions across multiple product sets within a project scopeTake full accountability for project outcomes, driving successful delivery, high client satisfaction/NPS, faster product activation, and smooth transition to BAUApply project management best practices and Visa Global Implementation/Integration policies across a wide range of initiativesWork proactively with internal and external teams to manage risks, resolve delays, maintain project momentum, and handle non-routine processing or change requestsMaintain accurate and timely project plans, status reports, meeting minutes, issue logs, and stakeholder communicationsReport project progress, deliverables, and key accomplishments to management and relevant stakeholdersCollaborate with technology and product teams to understand new initiatives and assess impacts to client programsIdentify and recommend process improvements to enhance operational efficiency and client satisfactionBuild strong working relationships across client teams, internal stakeholders, and cross-functional groupsSupport internal training and provide occasional after-hours support for configuration changes, post-production validation, and major go-lives Strong IT systems knowledge with a solid understanding of project management, technology, IT infrastructure, applications, and business solutionsStrong knowledge of the payments industry, including payment, risk management, and electronic funds transfer systems relating to merchants and partnersStrong engineering/architecture background with focus on web technologies, APIs, machine-to-machine communication, and client integrationsWorking knowledge of payment systems, including client connectivity, authorization, clearing and settlement, message formats, APIs, SDKs, and card processing schemesUnderstanding of mobile payments technology, including NFC, secure elements, iOS, HCE contactless, online/remote, and in-app paymentsModerate understanding of front-end web technologies such as JavaScript, HTML, and CSS, with awareness of server-side concepts for troubleshooting and implementation supportKnowledge of rules, regulations, and policies governing the payments ecosystem across Europe and globally, including financial fraud tools and cross-functional integration within financial servicesProven ability to manage projects, competing priorities, and team performance, with project management certification preferredStrong skills in client engagement, negotiation, influence, customer centricity, critical thinking, and proactive risk mitigationAbility to translate complex technical issues into practical business solutions and provide technical/consultative support to external customersExcellent time management, planning, problem-solving, communication, and organizational skillsProficiency with MS Office tools, including MS Project, Excel, PowerPoint, Word, and VisioExcellent written and spoken English; additional European languages are an advantageExperience in a technology-driven industry preferredSelf-starter with the ability to deliver results collaboratively, support growth, and build trusted client partnershipsDemonstrated awareness of the full breadth of Visa systems, products, and services Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.