About this role
Multilingual Customer Support Agent (m/f/d) – Remote (Germany)
Company: The Happy Customers (Berlin)
https://thehappycustomers.com/
Location: Remote (Germany)
Employment Type: Werkstudent / Part-time / Minijob (depending on project needs)
Languages: English + at least one EU language
About The Happy Customers
The Happy Customers is a Berlin-based startup company helping German and European businesses improve their customer experience through AI-enhanced multilingual customer support teams.
Our model allows companies to start with a 14-day pilot and scale their support operations gradually with flexible remote teams.
We are currently building a talent pool of multilingual customer support agents based in Germany to support upcoming client projects.
Tasks As a Customer Support Agent, you will help companies deliver excellent customer experiences by assisting their customers through multiple communication channels.
Support channels may include:
Email Chat Phone (inbound and outbound)
This is a fully remote role suited for individuals who enjoy helping customers and communicating across different languages and cultures.
Responsibilities
Provide customer support via email, chat, and phone (inbound & outbound) Respond to customer inquiries in a professional and timely manner Assist customers with questions, troubleshooting, and issue resolution Escalate complex issues to the appropriate team when necessary Maintain accurate records in customer support systems Contribute to improving overall customer experience
Requirements Based in Germany with valid work authorization
Basic to good English communication skills
At least one EU language, such as:
German French Spanish Italian Dutch Portuguese Nordic languages Other European languages 1–3 years of customer support experience preferred Comfortable communicating with customers via phone, email, and chat Familiarity with customer support tools (Zendesk, Freshdesk, Intercom, etc.) is a plus Ability to work independently in a remote environment
Work Model
Support assignments may vary depending on project demand:
10–20 hours per week Up to 40 hours per week for larger projects (team-based support)
Projects often begin with a short pilot period, with the possibility of extended collaboration depending on client needs.
As we are building a talent pool, we will contact candidates when projects matching their language skills and availability become available.
Benefits
Fully remote work within Germany Flexible working hours depending on project assignments Opportunity to work with international companies and multilingual teams Exposure to AI-enhanced customer support environments Opportunity to gain experience in a growing customer experience startup Possibility of longer-term collaboration based on project availability
Equal Opportunity
We welcome applications from candidates of diverse backgrounds and language skills who are passionate about delivering excellent customer experiences.