About this role
About Remi Health
Remi Health is building the digital infrastructure layer for modern diagnostics in Europe.
Diagnostics are still fragmented: launching a new testing program often means weeks of vendor selection, operational setup, and custom integrations. Remi Health fixes that with diagnostic as a service platform that makes diagnostics simple, reliable, and scalable — helping partners launch faster, reduce operational overhead, and roll out across multiple markets via a single integration.
We're VC-backed, fast-growing, and operating at real scale: 1M+ tests completed, ~€5M raised, and live across 4 European markets with multiple insurance partners.
Tasks The Role
We are seeking a Key Account / Customer Success Manager to help us build the next stage of Remi Health
In this role, you will own outcomes end-to-end — operating confidently between strategy and execution, building lightweight systems where needed, and shipping work that holds up in a regulated healthcare environment.
You'll collaborate closely with Founders, Product, Operations, Engineering, Partner Success, and Labs. This role reports to the Founders / Head of Sales
What you’ll do
Own: Partner onboarding & go-live — run kickoffs, define success plans, coordinate timelines, and drive measurable outcomes (activation rates, time-to-live, quality). Build: Scalable onboarding + support workflows — playbooks, handovers, SOPs, and a clean internal partner documentation setup. Partner: Be the day-to-day trusted contact for key accounts — handle ongoing support, escalation management, and proactive check-ins/QBRs. Improve: Identify bottlenecks (ops, logistics, lab processing, results delivery, comms), propose fixes, and implement them with speed and clarity — always with patient/partner trust in mind.
Requirements What we are looking for
Proven experience in Customer Success / Key Account Management / Implementation (B2B), with clear ownership of onboarding and partner outcomes Strong execution: you can scope, prioritize, and deliver without heavy process Confident cross-functional collaboration (product/ops/engineering/labs) in a fast-moving environment High bar for quality where it matters: patients, compliance, trust, reliability Strong written + verbal communication in German & English Comfort with numbers and operational KPIs (e.g., onboarding timelines, ticket trends, SLA metrics)
Nice to have
Experience in diagnostics, healthcare, healthtech, marketplaces, or regulated operations Experience scaling B2B products/integrations, workflows, or partner programs Familiarity with APIs, webhooks, and implementation-style projects (you don’t need to code)
Benefits Why you’ll love working here
Real impact: your work directly affects how quickly partners can launch programs and how easily patients access diagnostics Infrastructure problems: you’ll build systems that scale — not one-off projects High ownership: you’ll have autonomy, direct feedback loops, and fast decisions Cross-functional learning: product + operations + partnerships + regulated healthcare in one seat Berlin base: Ku'damm office with hybrid working
Compensation & benefits
Competitive salary (based on level and experience) Optional: equity/VSOP if offered Flexible working hours Equipment budget Team events / offsites
Our hiring process
We run a clear, structured process so you always know what’s next:
15-min founder call (department founder) Deepdive interview in person (1 Founder + department lead) Case study (task/presentation/spreadsheet depending on role) Team loop (in person)