About this role
IT Infrastructure and Operations Engineer IT - Findel, Grand Duchy of Luxembourg ________________________________________ About Utmost International Utmost International is a leading provider of insurance-based wealth solutions operating across the UK, Europe, Latin America, Asia, and the Middle East. Its' solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals. On a proforma basis at HY 2024, Utmost International manages £103.5bn of assets under administration on behalf of approximately 200,000 policyholders. About Utmost Luxembourg S.A. Sitting at the crossroads of private banking, asset management, and insurance, we operate in a well-established and fast-growing division of the financial services industry. Our dynamic international team of 450+ experienced wealth structuring specialists, subject-matter and technical experts consists of 50 different nationalities, speaking over 30 languages. We are a diverse and inclusive organisation driven by a values-based culture that promotes excellence, ambition, and innovation. We invest in talented teams who develop their expertise, curated through support and training, and fostered through a people centred culture. Our people truly are our greatest asset! Your role - Are you ready for a challenge? The IT Infrastructure and Operations Engineer is mission-driven: he has experience with a set of engineering practices for running safe and reliable production systems - design for operability and security, and working with a breadth of tools and approaches to solve a broad spectrum of problems. Your responsibilities will be as follows: Primary Accountability The IT Infrastructure and Operations has the responsibility of building, running and maintaining the platform on which Utmost Luxembourg is relying. This means a strong involvement in incidents/problem resolution. • Incident response and resolution: when incidents occur, you are responsible for responding promptly, diagnosing the problem, debugging, and implementing appropriate solutions to minimize downtime and restore services; • Collaboration with cross-functional teams: work closely with other teams, to understand their requirements, provide support, and ensure smooth operations of the whole platform; • Documentation and knowledge sharing: maintaining accurate documentation of configurations, troubleshooting procedures, and best practices is crucial. You collaborate with colleagues to share insights and enhance the overall team knowledge; • Incident post-mortems and continuous improvement: after resolving incidents, conduct post-mortem reviews to identify root causes, document findings, and suggest improvements to prevent similar incidents in the future. Actively participate in continuous improvement efforts to enhance system reliability and resilience; • Security and compliance management: collaborate with security teams to ensure security controls and compliance requirements are met. Implement security measures, apply patches, and perform vulnerability assessments to protect against potential threats. Other Duties • Infrastructure monitoring and alert management: monitor the infrastructure components, such as servers, virtual machines, network and security assets, containers, and cloud resources, to ensure their health and availability. Respond to alerts and take necessary actions to resolve issues promptly; • Configuration management and automation: use configuration management systems or infrastructure-as-code to manage and automate the deployment and configuration of infrastructure resources. Maintain consistent configurations, track changes, and automate repetitive tasks; • Capacity planning and resource optimization: analyse resource usage trends, forecast future demand, and plan accordingly. Optimize resource allocation, scale infrastructure, and recommend improvements to meet performance requirements; • Disaster recovery: work on disaster recovery strategy and implement mechanisms to ensure data and service availability in case of disasters or failures. Conduct regular disaster recovery drills to validate recovery procedures and maintain readiness. • Depending on experience, leading the development of a long-term technical strategy for our systems and infrastructure, with a focus on security and monitoring. Your profile - Have you got what it takes to become our IT Infrastructure and Operations Engineer? The goal is not to master every field or technologies but it is crucial to have a global understanding of all its layers. In particular, we appreciate if you have knowledge in any of the following: Technical skills • VMWare Ecosystem (vCenter, ESXi, Inventory and VM management, VRealize operations) • Storage (Traditional or Hyperconverged) and Backup systems (preferably CommVault) • Knowledge of Openshift is a plus • Windows Server Management (Exchange, File Servers, ADFS, etc...) • Active directory management, DNS, DHCP, GPO… • Linux Servers Management (Redhat satellite) • Citrix ecosystem • Storage (Traditional or Hyperconverged) and Backup systems (preferably CommVault) • Network and Security (Switching, Routing, Firewalling, Load-Balancing, WAF…) • Monitoring tools experience • Job scheduling, Automation (OpCon) • Proficiency in scripting languages such as PowerShell, Bash and/or Python would be an asset. Education and soft-skills • Bachelor's or Master's degree in Computer Science, Engineering or a related subject, • Proven work experience in engineering, or a similar role with a focus on reliability and scalability, • Working in a dynamic and fast-paced environment and capable of adapting to shifting and evolving business priorities, • Quick learner, with strong troubleshooting, debugging and analytical skills and enjoying technical challenges, • Autonomous and solution oriented. You are eager to innovate and try new things, • Team worker and able to communicate effectively