About this role
IT Operations Officer (f/m/d) Full-time / unlimited Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team! Your area of work: As an IT Operations Officer, you will be at the heart of our technical environment, ensuring the smooth and timely operation of our critical IT systems. Working in shifts from our Command Centre, you will be the first point of contact for production matters, playing a vital role in maintaining the availability and performance of our services. Your responsibilities: • You will watch for the production environment, Monitor batch processing on both mainframe and distributed systems (Windows/Unix), and ensure all operations are completed within their deadlines. • Act as the primary contact for production incidents. You will be responsible for ticket management (creation, follow-up) and lead escalation to the appropriate support teams to ensure rapid resolution. • You will monitor and control all production processing, ensuring system availability and the successful execution of task jobs processing. • Create, update, and maintain operational documentation, procedures (SOPs), and handover guides. You will actively participate in the continuous improvement of our processes, identifying opportunities for automation and optimization. • Assist in maintaining our internal system management processes based on the ITIL framework, ensuring all documentation is accurate and up-to-date. IT ticket creation and follow-up according the ITIL framework ensuring high adherence to SLAS. Your profile: • You hold a degree in Computer Science or a related field. • You have at least 2 years of experience in a similar IT operations, production support, or Command Centre role. • You have good knowledge Of Windows environments and scheduling tools (e.g., UC4/Automic, BMC Truesight...). Knowledge of Unix/Linux is a strong asset. • You are a dedicated team player but can also work independently to meet targets development. • You are fluent in English and French, which are our primary working languages. German is considered a plus. • You are willing to work in a 24/6 shift system, requesting high adaptability and flexibility Deutsche Börse Group embraces an international climate, whereby diversity is universal. This is evident across the board, be it through our diverse workforce, routine responsibilities or other areas of activities and scope of application. We are looking for employees who enjoy working in a dynamic and flexible environment and are willing to put forward innovative ideas for the company. An open mindset, a proactive approach and self-motivation are prerequisites. We Offer our employees an attractive remuneration package. Benefits include a high level of trust and autonomy in modern, centrally located workplaces where corporate culture and values are exercised regularly. We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Have we piqued your interest? Then we encourage you to apply now! Do you have questions about the application process or this position? Please contact us at [email protected] or by phone. We look forward to getting to know you!