About this role
Senior Relationship Manager - Financial Institutions (incl. Insurance) locations Luxembourg (Siège Lux House) time type Full time job requisition id REQ-10110353 Your role & work environment Are you passionate about building strategic relationships with leading Financial Institutions? Join ING Luxembourg in our Financial Institutions team, as a Senior Relationship Manager. You will be responsible for shaping and executing tactical plans for a defined client portfolio, providing strategic advice to key clients, and overseeing all aspects of the client relationship — including relationship direction, coordination, and the end to end delivery of transactions. The Luxembourg Wholesale Banking Team is based in Luxembourg. At ING Wholesale Banking, we are guided by a common purpose: to empower large Corproate and Institutional clients, helping them grow, adapt, and lead in a changing world. We do so by combining sector expertise, global & regional reach, and our sustainability focus to empower clients on their path to transformation. This role is aligned with a Director level corporate title. Your key responsibilities • Act as the trusted advisor for FI clients, managing relationships at C-levels. At subsidiary level (as local Relationship Manger) or at Head-office level as a Global Relationship Banker. • Act as the senior client manager for key financial institutions clients, serving as the primary point of contact and steward of the overall relationship. • Lead cross regional coverage teams, coordinating corporate banking and FI related efforts across geographies to deliver consistent, high quality execution. • Develop and execute account strategies to drive revenue and profitability, in line with local, regional and global Account Planning. • Manage multi product origination within the integrated coverage model, ensuring seamless coordination with product partners and delivering a unified client experience. • Originate and cross-sell the full range of ING's products and capabilities (Payments & Cash Management, Financial Markets, Trade Finance & Guarantees, Lending, Depositary & Custody, and Capital Markets & Advisory). • Drive core client planning routines (including Portfolio Assessment Meetings, Product Partner Meetings, and Client Team Meetings) to strengthen client engagement and expand penetration across the full ING product suite. • Originate, cultivate, and manage senior level client relationships, ensuring day to day connectivity and strategic dialogue. • Apply deep knowledge of financial institutions and wholesale banking, generating strategic ideas, anticipating client needs, and offering forward looking insights. • Ensure all activities are conducted in full compliance with ING's risk, regulatory, and conduct standards, maintaining a strong risk aware culture. • Deliver high quality presentations, strategic advice, and thematic insights to clients across the FI segment. • Maintain strong sector, regional, and technical expertise, ensuring continuous relevance and thought leadership in the FI market We look for A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems. As a Senior Relationship Manager you will also need: • Fluency in English and French or Dutch. German and other languages can be a plus. • Strong commercial instincts, identifying prospects and onboarding them through negotiation skills. • Demonstrated experience in Leading a Client Relationship globally for the Bank (Parent Account Manager) and submitting to Credit Committees. • Demonstrated Sector Expertise in Financial Institutions' business models. In particular of the Luxembourg funds, Asset Management Insurance and Banks stakeholders. • Excellent command of Account Opening process in Luxembourg. In particular, strong KYC background and capacity to drive and deliver KYC requirements in timely manner for your portfolio (onboarding and refresh). • Strong client relationships, marketing, presentation and sales skills are essential. • Excellent communication skills. • Ability to effectively interact with and the ability to work and communicate effectively with the immediate team, product partners and ultimately bank clients. • Creativity, problem solving skills, flexibility in approach and the ability to work with members of multiple product groups at the same time. • Ability to analyze complex client financial objectives, accounting or tax issues and alternative solutions or approaches. Ability to analyze Financial Statements. • Strong team player, willing to learn and assume responsibility and be enthusiastic about becoming a member of a successful and growing team. • The ability to manage and prioritize multiple projects simultaneously & working effectively as an individual & as part of a team. • 15+ years of experience in Wholesale Banking / FI coverage with an established client network in Luxembourg. International experience is needed. • Self-motivated, tenacious and able to work with high degree of independence. • Master's degree in Finance, Economics, Law, or related field. We offer you • A very stimulating & exciting job • Steep learning curve • An opportunity to acquire in-depth knowledge of the ING and exposure to many executive stakeholders We redefine banking. What about you? There has never been a more interesting time to work at ING. We're on a journey that's centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We're proud of that! ING is committed to an in of