About this role
Designation - Service Planner Location - Varanasi Branch 101A, 1st Floor, Dr. Jai Singh Building, Maldahiya, Varanasi 6 Days Working Time - Regular 9 Hrs shift Qualification - Any Graduate Experience - 1- 2 years
About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders
Job Responsibilities:
Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP)Support digital transition and maintain the accuracy of consumption, TOS, and service dataCoordinate with IT for new users or device-related issuesEnsure error-free documentation and adherence to the ticket-based callout processOrganise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaintsPrioritise planning to reduce service backlog and ensure “On-Time” deliveryLiaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issuesTrack technician-wise productivity, efficiency, and service delivery KPIsMaintain and report the SOS daily, weekly, and monthly, including GSS SOSProvide regular updates on backlogs, critical issues, ageing profiles, and complaint trendsAssist AOM/OM/ABM/BM in monitoring field KPIsCoordinate with Sales and Operations for technician routing, slot availability, and routine adjustmentsRaise unresolved issues to next-level management for resolutionEnsure leave planning and service continuity without disruption
Key Result Areas:
On-time Service PlanningData AccuracySCP Utilization
Schedule AdherenceReporting & AnalysisCross-Team Coordination
Competencies (Skills essential to the role):
Detail OrientationPlanning & OrganizingAnalytical ThinkingCustomer FocusNegotiation Skills
Educational Qualification / Other Requirement:
Minimum graduate, with 1–3 years of relevant experienceBasic computer skills required (advanced proficiency is a plus)Knowledge of MS-Office/G-SuiteWilling to travel occasionally within the division
Role Type / Key working relationships:
Individual contributor role External- Customers and customer representatives Internal - Sales, Operations, Business support functions
Interested candidates can also email their resume on