About this role
Designation - Operations Manager ( E - Commerce) Location - Mumbai ( Goregaon W) Qualification - Any Graduate Experience - 3 - 5 Years
Role & responsibilities :
Driving sales performance, analysing past performance, and setting realistic targetsEnsuring the online experience is user-friendly and on-brand, and managing customer retention and loyalty programsSpearheading digital marketing efforts, and analysing competitors to identify opportunities and threatsMaking decisions about products, pricing, and promotionsWriting management reports on sales performance, and presenting insights to stakeholdersUsing historical data to forecast future trendsConducting experiments to test different website elements, marketing campaigns, or pricing strategies.Key Result Areas:
E-Commerce Operations ManagementSales Performance & Revenue GrowthWebsite & Customer Experience OptimizationProduct & Pricing ManagementDigital Marketing & Campaign SupportData Analysis & Business ReportingCustomer Retention & Loyalty InitiativesExperimentation & Conversion OptimizationProcess Improvement & ExperimentationCompetencies (Skills essential to the role):
E-Commerce Operations KnowledgeAnalytical & Data Interpretation SkillsExcellent Communication SkillsDigital Marketing AwarenessProject & Time ManagementCustomer Experience FocusConversion rate optimizationProblem-Solving & Continuous ImprovementGo getter attitudeStakeholder ManagementStrategic Thinking & Planning
Preferred candidate profile
Graduates with relevant experience in e-commerce may also be considered.Up to 4 -5 years of experience in e-commerce, digital marketing, online retail operations, or marketplace management.Proficiency in Microsoft Office Suite, particularly MS Excel, PowerPoint, and Word, with the ability to analyse data, prepare reports, and create presentations.Basic knowledge of Adobe Acrobat for document editing and management is preferred.Familiarity with e-commerce platforms and marketplace ecosystems (such as Amazon, Flipkart, Shopify, etc.) will be an added advantage.
Interested can also share resume on below mentioned email along with Current CTC/ Expected CTC/Notice Period Email - [email protected]