About this role
Rentokil Initial
1 x Key Account Administrator
Rentokil Initial is one of the largest business service companies in the world comprising a number of global brands including Rentokil, Initial and Ambius. In the UK we have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management.
We are currently looking for 1 x Key Account Administrator to be based in our Claremont office in Cape Town WC.
The purpose of this role is to ensure a high standard of service is delivered to every customer, ensuring service call outs are resolved within the business SLA. This requires a clear understanding of the business processes, ensuring customer excellence is central to all activities whilst consistently meeting the required performance standards.
The role will require close working relationships with Key Account Managers, Area Support Managers, and the local operations.
Key Responsibilities:
First point of contact for all National Account emergency work Coordination of service attendance and liaising with client at every stageFollow up on service attendance ensuring service reports and certificates have been receivedRetrospective costing along with supporting evidence sent to customer and payment requestedEnsuring all completed works have been sent for processingTracking and monitoring all work ordersUpdating all customer portals with required informationDeveloping strong relationships with Key customersDevelop a close working relationship with KAM's and branch networkRequirements
To qualify for this Key Account Administrator role, you must have:
Essential Skills:
Raising icabs tickets / complaints to the relevant personnel Assistance with debt recovery with KAM Good numeracy & literacy skills. Good IT skills. Ability to use internet Proven communication skills to both internal and external stakeholders. Good eye for detail with a high level of accuracy. Strong commitment to delivering customer excellence. Strong organisation skills to effectively manage and prioritise workload. Ability to manage multiple tasks in a very fast paced environment
Desirable Skills:
Matric Tertiary Qualification will be advantageous Mimimum of 2 years of relevant experience Benefits
Pension/ Provident Fund Join Discovery Medical Aid
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