About this role
About ServiceCentral
ServiceCentral builds software for the device repair and reverse logistics industry — point-of-sale, enterprise service management, and repair network tools used by 500+ customers across 100+ countries. Customers include national insurance carriers, OEM-authorised service providers, and franchise repair networks.
We are launching a modular platform in 2026 and need an operationally strong commercial hire to run the marketing and pipeline infrastructure that turns product launches into revenue. This is not a quota-carrying sales role — it is the commercial engine that enables the sales team to perform.
The Role
As our Sales & Marketing AI Operations hire, you will own the systems, workflows, and content infrastructure that connect marketing output to pipeline performance. You will work directly with the CCO and sit at the intersection of Salesforce operations, AI-powered marketing automation, and product marketing — managing everything from deal stage accuracy to module launch go-to-market.
This role is built for someone who runs fast, operates independently, and uses AI tools as a core part of how they work — not as an occasional shortcut.
What You'll Own
Pipeline & Revenue Operations
Own Salesforce pipeline management — data hygiene, deal stage accuracy, reporting, and forecast inputs for the CCOTrack and report on marketing attribution, lead conversion rates, and campaign ROIManage vendor relationships and contracts for marketing tools and AI agent platformsAI-Powered Marketing
Build and maintain AI-powered marketing workflows covering content generation, competitive monitoring, and campaign automationManage outbound campaign execution across email, LinkedIn, and partner channelsProduct Marketing
Own product marketing for the modular platform — develop positioning, messaging, and collateral for each module launchProduce and maintain product marketing content — help articles, onboarding guides, and release communicationsSupport module launch go-to-market — coordinate messaging, sales enablement materials, and launch timelines with product and salesCompetitive Intelligence
Maintain competitive intelligence — monitor competitor positioning, pricing changes, and product announcementsOther
Perform other reasonable activities as required by managementWhat You'll Bring
Must Have
Daily working use of AI tools for content creation, research, and workflow automation — this is a core job function, not a nice-to-have3+ years in marketing operations, revenue operations, or growth marketing in a B2B SaaS environmentSalesforce administration experience — pipeline management, reporting, and data hygieneDemonstrated ability to operate autonomously across multiple workstreams without close supervisionPreferred
Experience in device repair, reverse logistics, recommerce, or adjacent industriesFamiliarity with AI marketing agent or automation platforms (Make, n8n, Clay, or equivalent)Product marketing experience for technical or platform productsExperience with WordPress and Google Analytics 4Benefits & Perks
Competitive base salaryBonus eligibilityHealth benefits and 401(k)Unlimited flexible time off
ServiceCentral is an equal opportunity employer committed to building a diverse, high-performing team.