About this role
Job OverviewWe are seeking a highly skilled Level 3 IT Support Engineer to provide advanced technical support and infrastructure management in a remote environment. The ideal candidate will have strong experience in remote monitoring and management (RMM), endpoint security, system backups, and end-user desktop support.
This role requires troubleshooting complex technical issues, maintaining system reliability, and supporting users across various platforms.
Key Responsibilities Provide Level 3 technical support for desktops, laptops, and user environments. Troubleshoot and resolve advanced IT issues escalated from lower support levels. Manage and monitor systems using ConnectWise RMM. Utilize Autotask PSA for ticket management, documentation, and workflow tracking. Perform system monitoring, patch management, and proactive maintenance through RMM tools. Manage and verify data backups and disaster recovery processes. Detect, investigate, and resolve virus/malware/security threats. Provide remote end-user support including software installations, configuration, and troubleshooting. Maintain documentation for systems, procedures, and troubleshooting steps. Ensure IT systems meet security and performance standards.Requirements
Proven experience as an IT Support Engineer / Systems Administrator (Level 3 or equivalent). Strong experience with: ConnectWise RMM Autotask PSA Remote troubleshooting and endpoint management Experience handling backups, antivirus management, and system security. Strong knowledge of Windows operating systems and desktop environments. Ability to diagnose and resolve complex technical issues remotely. Excellent communication and documentation skills. Ability to work independently in a remote support environment. Preferred Qualifications Experience working in Managed Service Provider (MSP) environments. Knowledge of network troubleshooting, cloud services, and virtualization. IT certifications (CompTIA, Microsoft, or similar) are a plus.Benefits
Salary: USD 700–750/month
Work Setup: Work from Home
Schedule: Full-Time | 9:00 AM – 5:00 PM EST (9:00 PM – 5:00 AM PH Time)
📩 To Apply:
Send your CV and portfolio to: [email protected]
Subject Line: IT Support Specialist - [Your Full Name]