About this role
About the CompanyWe are a leading, impact-focused, pan-african credit platform, empowering institutions and essential service providers with the liquidity they need to grow by providing affordable capital to enable the scaling of social infrastructure in underserved markets.
About the RoleWe are looking for a Product Manager to professionalize and scale our entire lending platform & systems. You will be accountable for the delivery performance of the entire tech function.
This role owns the full technology architecture. This includes product roadmap, execution discipline, and operational integration of:
The Loan Management System (LMS) and the Loan Origination System (LOS) - including integration between them
The Field App
Lending data analytics and reporting
Financial product configuration and systemization
You will be accountable for sequencing, prioritization, and delivery across all lending technology initiatives.
You will manage 2 direct reports: a Full-Stack Developer and a Data Analyst
You will execute much of the LMS configuration yourself, in addition to managing the broader roadmap.
Immediate Mandate (First 6 Months) Your first and primary objective is to:
Successfully Implement a New Loan Management System (LMS)
Lead full LMS rollout from configuration to go-live
Define MVP scope and prevent feature creep
Own integration sequencing (CRM, accounting, reporting, etc.)
Ensure data migration integrity
Define testing protocols and UAT structure
Establish a structured post-launch stabilization plan
You are responsible for ensuring the LMS becomes the single source of truth for lending operations.
Redesign All Lending Workflows Around the LMS
Map current-state underwriting, approval, disbursement, monitoring, and collections workflows
Eliminate redundant manual processes
Re-architect processes to fit system logic (not vice versa)
Introduce measurable efficiency benchmarks
Design role clarity and accountability within system workflows
Deliverables:
Clean end-to-end digital lending journey
Reduced manual touchpoints
Clear ownership per workflow stage
Core Responsibilities Loan Management System (LMS) Ownership & Rollout
The LMS implementation is the first and most critical mandate of this role.
You are fully accountable for:
Leading end-to-end LMS rollout
Defining staged building schedules and preventing overbuilding
Personally executing significant portions of the system configuration
Managing vendor relationships and delivery sequencing
Designing a data migration plan and ensuring integrity
Structuring UAT and go-live processes
Establishing post-launch stabilization protocols
You must ensure that workflows adapt to system logic where appropriate — not endlessly customizing the system to legacy habits.
Deliverables:
Clean LMS configuration aligned to lending products
Controlled and documented integrations
Successful go-live with minimal operational disruption
Fully documented system configuration
Maintaining SOPs
End-to-End Lending Process Ownership (Product View)
You are responsible for managing lending processes across the business from a product and systems perspective.
This includes:
Mapping all lending workflows (origination → underwriting → approval → disbursement → monitoring → collections → reporting)
Documenting and maintaining clear SOPs for each stage
Redesigning processes for scalability and system alignment
Eliminating manual redundancies
Ensuring clarity of ownership at each stage
Conducting quarterly process reviews with the Tech oversight committee
You own the productized architecture of lending operations.
Deliverables:
Version-controlled SOP library
End-to-end process maps
Reduced ambiguity and manual friction
Clear system-aligned operational structure
Roadmap & Sprint Process
You maintain a unified roadmap spanning:
LMS
Field Team App
Process automation
Reporting and analytics
Product enhancements
External development outside of LMS
Identifying automation opportunities around AI and other tools
Sequencing enhancements realistically
Avoiding over-reliance on immature tools
Ensuring foundational system stability before expansion
Responsibilities:
Consolidate requests into a centralized backlog
Implement a prioritization framework
Manage sprint cadence
Oversee ticketing system adoption
Track weekly execution
Maintain full documentation discipline.
You are the gatekeeper of what gets built and when.
Product Roadmap & Sequencing
Own 12-month lending product roadmap across our loan management system, customer support lead app, financial products, and process redesign.
Define MVP vs phase 2+ enhancements
Implement structured backlog governance
Introduce feature approval gates
Tie product sequencing to GLP growth, PAR improvement, and cost efficiency
Leading product discovery process across internal stakeholders and teams to understand technology needs. Regular meetings with the C-suite and Tech Committee to prioritize.
You are the gatekeeper of what gets built
User Journey Ownership Across Technology Stakeholders
You are accountable for digital user journeys across all lending-related stakeholders, including:
Credit team
Operations
Finance
Leadership
Responsibilities:
Map current and target user journeys
Identify bottlenecks and friction
Align LMS and field team configurations with real operational needs
Ensure role-based access matches workflow reality
Reduce processing time and system confusion
You ensure that technology reflects operational logic — and that operations evolve toward scalable system design.
Deliverables:
Documented user journey maps
Improved usability and reduced turnaround times
Clear role-based system flows
Field Team App Product Management
You own the Field Team App as a lending-aligned product.
Responsibilities:
Maintain a structured roadmap
Define feature prioritization
Oversee sprint execution with the developer
Ensure adoption and measurable value
Data Analytics & Lending Optimization
Working closely with the Data Analyst:
Refine and improve operational dashboards
Improve underwriting decision visibility
Improve portfolio monitoring transparency
Identify inefficiencies using data
Reduce shadow reporting outside core systems
Data must actively inform process redesign.
Financial Product & System Design Alignment
You contribute to the internal loan product committee through:
Redesigning lending products toward industry-standard structures
Simplifying complex or legacy product features
Translating financial design into a clean system configuration
Ensuring scalability within LMS constraints
You help shape products so they are operationally and technologically scalable.
Cybersecurity, Controls & User Rights
You are accountable for system control integrity.
Responsibilities:
Design and enforce role-based access controls (RBAC)
Implement structured user provisioning/de-provisioning processes
Conduct quarterly access audits
Ensure segregation of duties across the lending lifecycle
Maintain audit trail integrity
Implement incident documentation procedures
Compliance readiness (CBK, Auditors)
Access governance
Data privacy and security
Disaster recovery and business continuity
External development outside