About this role
The mission We are looking for a hybrid Marketing & Communications Operations Lead who is not only a storyteller but also an "efficiency enthusiast." Your goal is to manage the Foundation’s visibility while leveraging AI to automate recurring tasks, allowing more time for high-value strategic work. Key responsibilities With the help of the team, you’ll be responsible for : 1. Brand strategy, content creation and community management Help building and deploying the communication strategy for Pulse Foundation and its programs. Manage the editorial calendar (LinkedIn, Instagram) and publish institutional content focused on vision, impact and community. Manage (recruitment) campaigns for our programs. Create engaging content (interviews, reports, …) or work with agencies to do so (short-form videos, podcasts, … ). Monitor and track the performance via monthly KPIs and adjust the strategy based on data-driven insights. Participate in the structuration and optimization of our CRM databases (tags, audiences) for targeted communication. Create and send mailings and newsletters, ensuring high open rates and conversion. Maintain and oversee our websites (3) to ensure information accuracy. 2. AI, automation & workflow optimization Design and deploy AI agents (Claude Projects and automations via Zapier/Make) to handle recurring tasks: email filtering, first drafts of reports, social media captioning, data cleaning… Identify "low-value" manual tasks within the communication department and implement tech solutions to eliminate them. Automation between CRM & Mailchimp. NB : Pulse Foundation attracts quality internship applications year-round. With interns you will act as a mentor, overseeing the onboarding process and managing them. Your ability to delegate recurring tasks to interns is key to maintaining a high-level focus on strategic marketing goals. The ideal profile Experience: 2-5 years in Communication/Marketing with a proven track record of managing multiple projects simultaneously. AI native: you know how to prompt, build agents and integrate AI into your daily workflow to save hours of work. Languages: professional-level of English. Knowledge of French/Dutch is a very strong asset. Technical stack: mastery of Canva, Mailchimp, Meta Business, Google Ads, Frame.io, CRM tools and automation tools (Zapier/Make). Mindset: highly organized and able to work autonomously in a fast-paced environment.