About this role
Passionate about trading and stocks? Start your IT career where finance meets technology. Turn your passion into your first big opportunity. Our partner is a leading company in the financial and stock exchange sector, operating in a fast-paced, international, and customer-oriented environment. As part of its continuous growth, we are looking for a bilingual French/Dutch Support Engineer with a strong business mindset and a real interest in finance, trading, and investment services. Support Engineer - Tasks & Responsibilities Provide first-line support to French and Dutch-speaking clients Support customers with business-related and financial requests such as inheritance management, portfolio transfers, and investment-related inquiries Understand client needs and provide professional, solution-oriented assistance Manage and follow up support tickets and incidents while ensuring SLA compliance Collaborate closely with IT and business teams to guarantee efficient issue resolution Participate in operational support activities related to infrastructure and internal systems Contribute to the continuous improvement of customer support processes and user experience Support Engineer - Profile Fluent in French and Dutch, both spoken and written Strong interest in stock markets, finance, trading, and investment products Previous experience in customer support, customer service, or IT support is considered a plus Business-oriented mindset with excellent communication and interpersonal skills Good understanding of IT environments, ticketing systems, and support processes Ability to manage sensitive situations with empathy and professionalism Proactive, analytical, and solution-driven personality