About this role
Our client is an international company operating in the high-end corporate services sector, supporting clients with complex strategic matters and advisory services. They are currently looking for an IT Support Specialist to join their second-level support team. Based in Brussels, the IT Support Specialist is a second level support role with the responsibility of providing technical support to customers and operational and administrative support for IT functions. Your main responsibilities will include: Providing world class customer service to the office. Execute the effective and timely delivery of IT services. Interact effectively with all customer constituencies. Maintain the operational availability of all computer related equipment and IT resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment and audio-visual systems. Deploy computer and related equipment in a timely fashion to meet the day to day operational requirements. Responsible for setting up, installing, operating, testing and troubleshooting audio and visual equipment, including setting up equipment used to enhance live events, such as laptops, projectors, screens and microphones. Respond to conference room attendee technology requests and needs, and troubleshoots problems utilizing standard troubleshooting tools. Perform effectively as a second level technical resource to resolve customer problems and provide technical leadership to other local IT resources. Maintain standards, operational guidelines, and administrative procedures relating to IT function. Encourage and promote team work between local, regional, and Global Services IT resources. Participate as an active team member on IT projects to which assigned. Interact with external vendors. Provide technical support and assistance outside of normal business hours as required, including, but not limited, to Saturday and Sundays. Profile Experience providing support in a Windows 10/11 and iOS environment. Experience providing support on Microsoft Office products, particularly Word/Outlook. Office 365 experience helpful, Exchange and SCCM. Extensive experience with computer hardware, printers, smartphones and audio-visual communications equipment. Experience providing IT support in a Professional Services environment. Strong customer services skills, interpersonal and team skills French and Dutch (English will be a plus)