About this role
Objectives and tasks ¿ Guest Relations: ¿ Establish permanent contact with guests, providing optimal information in foreign languages on various topics. ¿ Reception and Operations: ¿ Perform daily reception duties and supervise general operations, both independently and in collab-oration with colleagues. ¿ Communication and Assistance: ¿ Operate the telephone exchange. ¿ Greet, inform, and direct visitors to hotel guests or staff members. ¿ Financial Transactions: ¿ Record payments using an automated cash register system. If necessary, bill for services ordered outside the hotel by guests. ¿ Check cash and credit card receipts and count the till at the end of each shift. ¿ Reservation Management: ¿ Encode individual and group reservations. ¿ Follow procedures for lost property, parcels (sending and receiving), and credits. ¿ Order and Security: ¿ Maintain general order and security within the property. ¿ Ensure night closing, night auditing, and all related activities. ¿ Work Environment Maintenance: ¿ Keep the front and back office clean and tidy, ensuring all equipment is in perfect working order; contact technical or housekeeping for repairs if necessary. ¿ Understand and operate front office equipment, taking appropriate action in case of errors or tech-nical faults. Qualifications & requirements ¿ Diplomatic ¿ Analytical ¿ Structured ¿ Multilingual (bilingual NL/FR, NL/ENG or FR/ENG is a must) ¿ Having perfect writing and speaking skills ¿ Having an eye for detail What we offer: In return for your hard work and your engagement you can look forward to a salary commensurate with your experience, motivation, and commitment including: Compensation and Benefits: ¿ Competitive Salary: Based on industry standards and experience. ¿ Regular Shifts: Consistent and predictable work schedule. ¿ Public Transport Reimbursement: Full reimbursement of public transportation costs. ¿ Exclusive Perks: One free night per year and staff discounts at Carlton Group hotels, including Design Hotels worldwide. ¿ Nutritious Meals: Access to fantastic and healthy meals during shifts. ¿ Uniform: Provided by the company. Additional Opportunities: ¿ Cultural Experience: Immerse yourself in The Dominican experience. ¿ International Exposure: Work for a globally recognized company. ¿ Team Environment: Join a supportive team of 47 amazing colleagues. ¿ Career Development: Opportunities for professional growth and advancement. ¿ Company Culture: Be part of a dynamic and expanding corporate culture.