About this role
Lead the analysis, prioritization and ownership of digital solutions for mobile applications and a customer self-service portal. Collaborate with cross-functional and international teams to gather requirements, document and validate user needs, manage the product backlog and roadmap, and ensure deliveries align with customer value and operational efficiency. Key responsibilities Analyze and structure business needs gathered from Sales, marketing, customer care, legal, IT and international stakeholders. Translate these needs into clear, testable user stories with acceptance criteria and document user flows, process flows, functional analyses and decision logic. Assess the impact, scope, dependencies, risks and operational consequences of proposed changes. Prepare and facilitate cross-functional workshops and support decision-making by delivering options, impact assessments and recommendations. Manage, structure and prioritize the product backlog in Azure DevOps, and contribute to the roadmap for mobile applications and the customer portal. Validate delivered functionalities from both business and customer perspectives and ensure consistency across applications, portals and backend systems throughout development, testing and release. Agile methodology Scrum framework User story creation Acceptance criteria definition Functional analysis Process flow modeling API and integration understanding Data flow comprehension Analytical thinking Stakeholder management Communication (written and verbal) Workshop facilitation Product backlog management Roadmap planning International collaboration UX and customer journey affinity Compliance and privacy digital processes Vendor and offshore team collaboration Figma Confluence Azure DevOps Customer identity management Account management processes Contract management processes Payment and invoicing flows Qualifications Minimum 5 years of experience as Business Analyst, Product Owner or Functional Analyst in a digital product environment