About this role
We are looking for a proactive and customer-oriented IT Support Specialist to join our client's team in Brussels. You will play a key role in providing first- and second-line technical support to end users within a dynamic service-driven environment. This position requires excellent English communication skills, a strong service mindset, and the ability to thrive in a fast-paced, multicultural setting. Provide first IT support to internal users (onsite and remote) Diagnose and resolve hardware, software, and network issues Manage and track incidents and service requests using a ticketing system Install, configure, and maintain IT equipment (laptops, desktops, mobile devices) Support Microsoft environments (Windows, Office 365, Teams, etc.) Escalate complex issues to higher-level support teams when required Ensure timely resolution of incidents within SLAs Deliver a high level of customer service and user satisfaction Contribute to IT documentation and knowledge base Profile Previous experience in IT support / Service Desk / Helpdesk - max 3 years of experience Strong knowledge of Windows OS, Microsoft 365, and basic networking Excellent communication skills in English (mandatory) - both written and spoken Customer-focused attitude with strong interpersonal skills Proactive, solution-oriented, and able to work independently Ability to prioritize and handle multiple tasks efficiently