About this role
Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us!
Customer Service Product Operations Specialist ((m/f/d)
Stellen-ID: 22406 Standort: Leinfelden-Echterdingen
We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application.
Your tasks: - Manage the day-to-day operations of customer service products throughout theirlifecycle, ensuring smooth execution across all European markets - Work closely with the Service Operations and Warranty teams to align operationalrequirements, define business needs, and ensure customer service products and claimsprocesses are effectively implemented and continuously improved - Create, maintain, and continuously improve claims policies, reimbursement procedures,and operational guidelines to ensure consistency and compliance - Monitor product performance through KPIs, identify operational issues, and drivecorrective actions - Act as the key operational contact for internal stakeholders, markets, retailers, andexternal service providers regarding customer service products and claims processes - Prepare operational reports, process documentation, training materials, and user manualsto support product execution and market readiness - Provide operational support and guidance to markets and retailers, ensuring consistentapplication of customer service products and claims procedures
Your profile: - You have a degree in business administration, engineering, automotive management, or acomparable qualification - You have 1–3 years of experience in customer service operations, aftersales, productoperations or warranty preferably within the automotive industry. - Good understanding of customer service processes, claims handling, reimbursementprocedures, and operational workflows - Experience working with customer service systems, warranty or claims managementplatforms, and cross-functional IT projects is considered an advantageFamiliarity with AI-powered productivity tools and their application in operationalprocesses is considered a plus - Excellent English communication skills. Additional European languages or Mandarin areconsidered an advantage
You can expect ... - Experience in exciting and international projects - Continuous salary development - Da Vinci Corporate Benefits - On-the-job training and language courses - Appreciation, motivation and commitment
Kontaktdaten für Stellenanzeige Frau Anja Schoser Da Vinci Engineering GmbH Hauptstätter Straße 149 70178 Stuttgart +49 711 72240 138 [email protected]