About this role
Communicates with internal partners and external clients to provide superior customer service to support retail or routine accounts.Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)Submits and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed.Performs data entry into, NIMS, EOL, CLQ and other databases, as appropriate.Coordinates conference calls with clients as needed.Coordinates client visits as needed.Contributes to assigned process improvement projects and supports implementation when needed.Schedule: Mon-Fri, 9:00am-6:00pm To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.
Bachelors in a scientific, business or related field (or equivalent work experience)1+ years of related experience (Food Science or Customer Service) preferredExcellent customer service skills, attention to detail and ability to be persistent while maintaining tactDemonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook)Demonstrated ability to plan, multi-task and prioritizeDemonstrated teamwork, communication, and organizational skillsExperience in a scientific or logistics environment is a plusAbility to work independentlyAbility to work to many deadlines at one timeAbility to communicate appropriately and effectively with internal and external clientsPositive attitude and sense of urgencyThick skinned and able to take and give difficult newsAble to accept responsibility for company errorsAbility to learn new tasksAbility to think critically and solve problems quickly and efficientlyReside within a commutable distance to Madison, WI lab. Flexibility to participate in meetings across various time zones outside core working hoursOccasionally working extended hours in order to adhere to client deliverable timelinesWhat we offer: As an employer, we’re keen to look after our people with as much dedication as they look after our patients. That’s why we offer competitive salaries, excellent training and exceptional career prospects. We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.
Your data:
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.