About this role
Job summary
This is NOT a fully remote position. Following completion of training, you will be required to work from the office three days per week and remotely two days per week. The role operates on a five-day work schedule within a seven-day service, which may include occasional weekend work.
Were looking for a compassionate, detail-oriented Patient Liaison Officer (PLO) to join our growingADHD Assessment Serviceteam. Youll play a vital role in delivering a smooth, supportive experience for patients from referral through to assessment, treatment, and aftercare.
Main duties of the job
As the first point of contact for patients, clinicians, GPs, and internal teams, youll ensure the highest standard of communication and coordination helping people feel informed, reassured, and well cared for throughout their journey with us.
About us
About us
HealthHarmonie, part of the Medinet group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICB's to provide innovative solutions that improve patient outcomes and streamline healthcare delivery.
Job description Job responsibilities
About the Role
As aPatient Liaison Officer, you will:
Manage referrals via e-RS and email, ensuring complete and accurate patient onboarding Coordinate triage calls, assessments, and follow-up appointments Provide technical and administrative support during virtual consultations Process and distribute clinical reports using EMIS and Hero Health Support titration scheduling, liaise with GPs, and manage aftercare communications Be the first point of contact for patient queries, offering clear, compassionate guidance
Person Specification
Experience Essential
Experience in a healthcare, patient-facing, or service-led admin role Excellent interpersonal and communication skills Strong attention to detail and ability to multitask Comfortable working with sensitive patient data and IT systems Empathetic, professional approach to patient interaction
Desirable
Mental health or ADHD service experience Familiarity with EMIS Web, Hero Health, or similar systems Understanding of healthcare data protection (e.g., GDPR, Caldicott Principles) Experience with virtual consultations or AI transcription tools
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name HealthHarmonie
Address Medinet Clinical Services Ltd
21 Mere Green Road
Sutton Coldfield
West Midlands
B75 5BL
Employer's website https://www.healthharmonie.com/ (Opens in a new tab)